terms and conditions
This is an Australian Website.
Cancelling your Conference Registration
Cancelling your Conference Registration
Cancellations must be received in writing - mail, email or fax - to Imagine Experiences or RE/MAX Australia. Cancellations will not be deemed to be received until you have written confirmation from Imagine Experiences or RE/MAX Australia. If you have not received acknowledgement within two business days, please contact the Events Team on +61 418 887 182. If you are cancelling any or all aspects of your booking: registration, accommodation and/or a tour/activity, this can be done with one correspondence.
No refunds will be made for cancellations postmarked on or after Friday 1st February 2019. No shows will also incur a 100% cancellation fee.
Payment Policy
Payment is accepted by credit card only.
American Express, MasterCard and Visa cards are accepted. Please note that a credit card administration fee of 2% will be incurred for Visa and MasterCard. American Express is not accepted. This fee will appear on your tax invoice. Imagine Experiences Pty Ltd is responsible for processing all payments from your nominated card through ANZ eGate, New Zealand.
Late Registrations
Registrations for the RE/MAX New Zealand Rally and Annual Awards will close at close of business Monday 11th February 2019 to enable appropriate pre-conference preparations. However late registrations will be accepted after this time in writing to Imagine Experiences at tarad@imagineexperiences.com.au or nicoler@imagineexperiences.com.au.
The organisers cannot guarantee that collateral, such as satchels, will be available to the late registering delegates. In addition, there is a risk that social program functions may be fully subscribed. This policy has been implemented to enable greater efficiency in the co-ordination necessary during the lead-up to the conference, and to ensure the most enjoyable conference experience possible for everyone involved.
Insurance
Registration fees do not include insurance of any kind. It is strongly recommended that participants take out their own travel insurance. It is suggested that the insurance policy should also cover the loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses.
The insurance should cover loss arising from the cancellation of the conference by the organisers or a person's inability to attend due to any reason whatsoever. No responsibility is taken by the conference managers for any person not holding insurance.
Privacy Policy
General
We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.
The Privacy Act and the IPP’s govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
We encourage you to check our website regularly for any updates to this privacy policy.
Collection
Types of Information collected:
We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know, is seeking.
Personal information will generally be collected directly from you through the use of our standard forms, over the internet, via email or through a telephone conversation with you or through day to day business. There may, however, be some instances where personal information about you will be collected indirectly for example where it is not reasonably practicable in the circumstances to collect personal information directly from you. We will endeavour to notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Purposes of collection
The personal information that we collect and hold about you depends on your interaction with us. Generally, we will collect and hold your personal information for the purposes of:
· Providing services to you;
· To respond to queries made by you;
· To keep ourselves and you informed of the status of a conference or event you have expressed an interest in, or are attending;
· Providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
· Providing you with promotional information about us, our related entities and other organisations that we have affiliations with;
· Facilitating our internal business operations, including the fulfillment of any legal requirements;
· We will not disclose your personal information to any third party without your consent. By choosing to opt in when registering your attendance, please note that you have given consent.
. Analysing our services and customer needs with a view to developing new and/or improved services;
· To monitor our website performance;
· Keep you up to date of our achievements, new appointments, future conferences and events.
Internet users
If you access our website, we may collect additional personal information about you in the form of your IP address and/or domain name.
Also, our website may use cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. If you register on our website, we will then link your cookie back to your personal information details. We use cookies to monitor usage of our website and to create a personal record of when you visit our web site and what pages you view so that we may serve you more effectively.
Failure to provide information
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you with the services you are seeking.
Use and Disclosure
Generally, we only use and disclose personal information about you for the purposes for which it was collected (as set out above).
Security
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Access
You may access personal information we hold about you, upon making a written request. Imagine Experiences or RE/MAX Australia will endeavour to acknowledge your request within 14 days of its receipt and to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act.
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. Where practicable, we will inform any third party to whom the personal information has been disclosed that a correction has been made.
SPAM Act 2003 & Unsolicited Electronic Messages Act 2007
Imagine Experiences and RE/MAX Australia are committed to observing its obligations under the Unsolicited Electronic Messages Act 2007. If you receive a commercial electronic message from us and you do not wish to receive any further messages of this nature from us, please email us at tarad@imagineexperiences.com.au or events@remax.com.au or phone +61 418 887 182.
Payment Policy
Payment is accepted by credit card only.
American Express, MasterCard and Visa cards are accepted. Please note that a credit card administration fee of 2% will be incurred for Visa and MasterCard. American Express is not accepted. This fee will appear on your tax invoice. Imagine Experiences Pty Ltd is responsible for processing all payments from your nominated card through ANZ eGate, New Zealand.
Late Registrations
Registrations for the RE/MAX New Zealand Rally and Annual Awards will close at close of business Monday 11th February 2019 to enable appropriate pre-conference preparations. However late registrations will be accepted after this time in writing to Imagine Experiences at tarad@imagineexperiences.com.au or nicoler@imagineexperiences.com.au.
The organisers cannot guarantee that collateral, such as satchels, will be available to the late registering delegates. In addition, there is a risk that social program functions may be fully subscribed. This policy has been implemented to enable greater efficiency in the co-ordination necessary during the lead-up to the conference, and to ensure the most enjoyable conference experience possible for everyone involved.
Insurance
Registration fees do not include insurance of any kind. It is strongly recommended that participants take out their own travel insurance. It is suggested that the insurance policy should also cover the loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses.
The insurance should cover loss arising from the cancellation of the conference by the organisers or a person's inability to attend due to any reason whatsoever. No responsibility is taken by the conference managers for any person not holding insurance.
Privacy Policy
General
We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.
The Privacy Act and the IPP’s govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
We encourage you to check our website regularly for any updates to this privacy policy.
Collection
Types of Information collected:
We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know, is seeking.
Personal information will generally be collected directly from you through the use of our standard forms, over the internet, via email or through a telephone conversation with you or through day to day business. There may, however, be some instances where personal information about you will be collected indirectly for example where it is not reasonably practicable in the circumstances to collect personal information directly from you. We will endeavour to notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Purposes of collection
The personal information that we collect and hold about you depends on your interaction with us. Generally, we will collect and hold your personal information for the purposes of:
· Providing services to you;
· To respond to queries made by you;
· To keep ourselves and you informed of the status of a conference or event you have expressed an interest in, or are attending;
· Providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
· Providing you with promotional information about us, our related entities and other organisations that we have affiliations with;
· Facilitating our internal business operations, including the fulfillment of any legal requirements;
· We will not disclose your personal information to any third party without your consent. By choosing to opt in when registering your attendance, please note that you have given consent.
. Analysing our services and customer needs with a view to developing new and/or improved services;
· To monitor our website performance;
· Keep you up to date of our achievements, new appointments, future conferences and events.
Internet users
If you access our website, we may collect additional personal information about you in the form of your IP address and/or domain name.
Also, our website may use cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. If you register on our website, we will then link your cookie back to your personal information details. We use cookies to monitor usage of our website and to create a personal record of when you visit our web site and what pages you view so that we may serve you more effectively.
Failure to provide information
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you with the services you are seeking.
Use and Disclosure
Generally, we only use and disclose personal information about you for the purposes for which it was collected (as set out above).
Security
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Access
You may access personal information we hold about you, upon making a written request. Imagine Experiences or RE/MAX Australia will endeavour to acknowledge your request within 14 days of its receipt and to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act.
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. Where practicable, we will inform any third party to whom the personal information has been disclosed that a correction has been made.
SPAM Act 2003 & Unsolicited Electronic Messages Act 2007
Imagine Experiences and RE/MAX Australia are committed to observing its obligations under the Unsolicited Electronic Messages Act 2007. If you receive a commercial electronic message from us and you do not wish to receive any further messages of this nature from us, please email us at tarad@imagineexperiences.com.au or events@remax.com.au or phone +61 418 887 182.